1. Browser extension
Injects the CRM panel into WhatsApp Web. Keyboard shortcuts, quick replies and search improvements live here. Browser extension details.
Product
The WAExtension Product Overview
WAExtension is a Chrome/browser extension plus a SaaS platform that layers CRM, productivity and automation tools onto WhatsApp Web. This page maps every component and where to read about it.
What is WAExtension in one sentence?
WAExtension is an independent browser extension and SaaS platform that turns WhatsApp Web into a lightweight business CRM — adding contact records, lead stages, notes, tags, follow-up reminders, templates, team visibility, analytics and optional AI assistance.
Three layers, one workspace
2. CRM data layer
Contacts, leads, pipeline stages, tags, notes and follow-up dates are stored in your WAExtension workspace and linked to conversations. WhatsApp Web CRM.
3. Team & insight layer
Shared visibility, assignments, campaign tracking and dashboards turn individual habits into a repeatable team process. Dashboards.
Feature map
Visual Chatbot Flows
Visual chatbot flows with a simulator and 7 starter templates.
Learn moreKeyword-Triggered Message Bot
Keyword-triggered Message Bot for instant replies.
Learn moreAI Assistant
AI Assistant using your own OpenAI, Gemini or Anthropic key.
Learn moreCanned Responses & Shortcuts
Canned responses via /shortcuts, pinned to a shortcut bar.
Learn moreKanban & Dashboards
Kanban with multiple dashboards, each its own set of boards.
Learn moreContact CRM Drawer
A CRM drawer per contact: profile, tags, notes, reminders.
Learn moreCalendar & Appointments
Calendar and appointments, synced to the same contact.
Learn moreFull-Screen or Inline View
Opens full-screen in its own tab, or inline — your choice.
Learn moreBroadcasts with Pacing
Send Message and Broadcasts with pacing, an hourly cap and reports.
Learn moreScheduled Sends & Templates
Scheduled sends, templates, message buttons and status posts.
Learn moreWebhooks & Group Tools
Webhooks, CSV import/export, click-to-chat links, group tools.
Learn moreNumber Validator & Backup
Number validator and full backup & restore.
Learn moreScreen Blur & Privacy Mode
Blur chat names, messages and photos for screen sharing.
Learn moreSingle Number Licensing
Licensed to one WhatsApp number, not one device.
Learn moreSignature Verification
Every answer signed and checked before it is trusted.
Learn moreLocal Browser Storage
All data stays in your own browser storage.
Learn moreSecurity & permissions by design
WAExtension is transparent about what it stores and which permissions it requests. You stay in control and can disconnect or remove the extension at any time.
Platform compliance
WAExtension is an independent WhatsApp Web productivity and CRM tool. It does not replace the WhatsApp Business Platform/API, and we never promise bulk messaging that bypasses platform safeguards.
Ready to turn WhatsApp Web into your CRM?
Install WAExtension and organise your first leads in minutes. Explore the free tier before you pay anything.