Frequently Asked Questions

No. WAExtension is an independent software product and is not affiliated with, operated by, or endorsed by WhatsApp or Meta Platforms, Inc.

Yes. WAExtension installs as a browser extension and adds CRM, productivity and automation tools to the WhatsApp Web interface in your browser.

Yes. You can convert chats into leads, assign owners and stages, add tags and notes, and track each lead through a simple pipeline.

WAExtension focuses on CRM data you create - contacts, stages, notes, follow-ups. See the privacy policy and security page for details.

Team plans support shared tags, notes, assignments and visibility so multiple users can coordinate around conversations.

No. WAExtension works with WhatsApp Web in your browser for productivity and CRM. The WhatsApp Business Platform/API is a separate offering from WhatsApp for programmatic messaging.

Any Chromium-based desktop browser (Chrome, Edge, Brave). Safari and Firefox aren't supported today because WhatsApp Web's DOM differs enough to break the panel reliably.

WAExtension is a desktop browser layer. Mobile users keep plain WhatsApp; the CRM data stays in sync with what you organise on desktop.

We build strictly inside the WhatsApp Web interface you already use and enable no automated sending or bulk messaging. Conduct (consent, frequency) remains governed by WhatsApp's own policies — which is why we automate reminders, not messages.

The Business app adds catalogue, labels and quick replies on phones. WAExtension adds CRM structure — owners, stages, notes, follow-ups, analytics — on the desktop chat window. They complement each other.

CRM records you create live in your browser's local storage and, on paid plans, your encrypted workspace. See privacy and security.

Yes — the Free plan is single-user and permanent. Prove the habit solo, then invite seats.