Keyword-Triggered Message Bot
Keyword-triggered Message Bot for instant replies.
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Use Case
Inquiry Management With WAExtension
Route, label and answer every incoming enquiry without duplicates.
Why does inquiry management fail on plain WhatsApp Web?
On a shared business number, ‘someone will handle it’ becomes ‘nobody handled it’ without visible assignment.
The problem
Shared visibility and assignment stop two teammates answering the same person - or nobody answering at all.
How WAExtension helps
On a shared business number, ‘someone will handle it’ becomes ‘nobody handled it’ without visible assignment.
Example process
- Capture: the conversation gets a contact record, source tag and owner the moment it starts.
- Structure: set a stage or label that reflects reality (new, waiting-on-customer, done).
- Next action: attach a follow-up date so the chat resurfaces exactly when it should.
- Execute: reply from a saved template, personalising variables in seconds.
- Review: weekly analytics show volume, movement and anything overdue.
Features that power this workflow
Canned Responses & Shortcuts
Canned responses via /shortcuts, pinned to a shortcut bar.
Learn moreContact CRM Drawer
A CRM drawer per contact: profile, tags, notes, reminders.
Learn moreSuggested templates: First Follow-Up Message · Appointment Confirmation · Payment Follow-Up
Common in these solutions: Team Inbox · Customer Support · Other use cases: Lead Follow-Up · Customer Follow-Up · Sales Follow-Up
FAQ
No. This workflow runs entirely on WhatsApp Web through the WAExtension browser layer. The WhatsApp Business Platform is a separate Meta product for programmatic messaging; WAExtension does not claim affiliation with it.
Both. Solo users get reminders, tags and templates; teams add ownership, notes and shared visibility on top.
Most people run this workflow within minutes of installing — define your stages/tags once, then attach them per conversation as you go.
Put inquiry management on a system
Install WAExtension, set your first follow-up date, and never rely on memory again.