Does Export & Import need the WhatsApp Business API?

No. It runs in WhatsApp Web through the browser extension. The WhatsApp Business Platform/API is a separate Meta product for programmatic messaging.

Is my data synced across devices?

CRM records live in your WAExtension workspace, so teammates and your own logins see consistent data wherever the extension is active.

Can I try it without paying?

Yes — explore the free tier on the pricing page before choosing a plan.

Feature

Export & Import in WhatsApp Web

Back up your CRM data to CSV/JSON and import existing contacts and leads.

What is export & import with WAExtension?

Export & Import inside WhatsApp Web via WAExtension: Back up your CRM data to CSV/JSON and import existing contacts and leads.

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The problem

WhatsApp Web shows conversations in one long chronological list. That is fine for personal use and inadequate for business: there is no place for export & import metadata, so information lives in memory, sticky notes or a spreadsheet someone updates when they remember.

The WAExtension solution

The export & import toolset puts that missing structure directly beside the chat thread — visible while you type, not after the fact in another tab.

messaging workspace + WAExtension panel

ARAisha Rahman

Hi! Is the lakeside unit still available?

Yes — would a Saturday viewing suit you?

Saturday 11am works

Booked! Sending details now.

Contact

Aisha Rahman · Buyer · +1 555 …

Lead stage

Qualified → Viewing booked

What you can do

Capability	In practice
Export & Import panel	Back up your CRM data to CSV/JSON and import existing contacts and leads.
Works while you chat	No context switching — records update in the same screen you reply from.
Team-ready	Records sync to your workspace so teammates see the same state. Team management.
Exportable	Everything can leave via CSV/JSON. Export & import.

Who uses it

Common across real estate, education, automotive, e-commerce and agencies — see the full industry index. Related workflows: lead follow-up, sales follow-up and customer support.

Related features

WhatsApp Web CRM

Keep contact records, lead stages, notes and follow-ups beside every conversation - a lightweight CRM layer inside WhatsApp Web.

Learn more

Contact Management

Enrich chat contacts with company, source, owner and custom fields so every conversation has context.

Learn more

Lead Management

Capture leads from chats, assign owners and stages, and track each prospect from first message to closed deal.

Learn more

Also relevant: WhatsApp Web CRM overview · solutions hub · pricing.

Ready to turn WhatsApp Web into your CRM?

Install WAExtension and organise your first leads in minutes. Explore the free tier before you pay anything.

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