First Follow-Up Message
Reconnect within 24 hours of a first enquiry while interest is highest.
Learn more
Template · E-commerce
Order Confirmation
Reassure buyers right after purchase with clear shipping expectations.
How do I use this WhatsApp template?
Copy this e-commerce message template into your WAExtension template library, replace the {{variables}} with recipient details, and send it directly from WhatsApp Web.
The message
Thanks for your order, {{name}}! Order #{{order}} is confirmed and will ship by {{date}}. Track status here: {{link}}. Questions? Just reply to this chat.
Variables: {{name}}, {{order}}, {{date}}, {{link}}
When to use it
Order confirmations, shipping updates and post-delivery check-ins buyers actually appreciate.
Personalisation tips
- Fill every variable (
{{name}},{{order}},{{date}},{{link}}) before sending — an unfilled placeholder destroys trust instantly. - Reference one concrete detail from the previous message so it reads as written, not broadcast.
- Keep a single clear ask. If the draft has two questions, split the message.
- Match the formality of the customer’s own messages.
Best practices
- Send at a reasonable local time for the recipient.
- If there is no reply, wait for the scheduled follow-up interval rather than double-texting the same day.
- Log the outcome on the contact record so the next person sees what happened.
- Stop politely when someone opts out — record that preference as a tag.
WAExtension templates assist messages you send manually from WhatsApp Web. They are separate from WhatsApp Business Platform approved message templates, which are a different Meta product.
Related templates
Real Estate Lead Follow-Up
Follow up after a property viewing to capture feedback and move toward an offer.
Learn moreAppointment Confirmation
Confirm bookings and cut no-shows with a one-tap reply.
Learn moreRelated: Lead Follow-Up use case · Message Templates feature · WhatsApp template messages guide
FAQ
Yes — treat every template as a starting point. Personalise the opening line with something specific from the conversation before you send it.
Paste it into the Message Templates library, then insert it with your shortcut and fill the variables ({{name}}, {{order}}, {{date}}, {{link}}).
No. Templates speed up messages you choose to send, one conversation at a time. Respect recipient consent and WhatsApp platform policies — WAExtension is an independent productivity tool, not a bulk-messaging utility.
Manage templates beside your chats
Save this template in WAExtension and insert it with a shortcut mid-conversation.